If you’re new to Ledger® or simply want to make sure you’re logging in the right way, this guide is for you. Ledger doesn’t use a typical username-and-password login like websites or apps. Instead, Ledger® devices use physical security: you must connect your hardware wallet and approve actions manually.
Let’s walk through how the Ledger® login process works using Ledger Live, and how to find help through official support if you need it.
Unlike online wallets or exchanges, Ledger does not have a traditional account login. You don’t create an online account with a username or password. Instead, you log in by:
This method is far more secure because your private keys stay offline, inside your device. Even if your computer is compromised, hackers can't access your funds without your physical device and recovery phrase.
Start by plugging in your Ledger Nano S Plus or Nano X to your computer or using Bluetooth (Nano X only) with your phone.
On the device screen, use the buttons to enter your PIN. This is your personal access code that protects the wallet.
Open the Ledger Live app on your computer or smartphone. This is the main dashboard that allows you to:
When you perform sensitive actions (like sending crypto), you must confirm them directly on the Ledger device.
No. Ledger does not require a login account. Everything is secured through your hardware device and recovery phrase. There is no cloud account or online dashboard storing your crypto data.
If you forget your PIN, you can reset the device. However, you’ll need your 24-word recovery phrase to restore your wallet.
No. Even if someone has your computer or Ledger Live installed, they cannot log in or move your crypto without your physical Ledger device and your PIN.
If you're having issues logging in or using your Ledger, Ledger Support can guide you through:
Support is available through articles, videos, chat, and email — always through the official Ledger website. Be careful: scammers often pose as “Ledger Support” on fake websites or social media. Always verify the address manually.
If someone asks for your recovery phrase or offers remote help, it is likely a scam.
FeatureNano S PlusNano XConnectionUSB onlyUSB + BluetoothStorageUp to 100 appsUp to 100 appsMobile accessLimitedFull access with BluetoothBatteryNoneRechargeable battery
Both devices offer the same core security features. Nano X offers more flexibility for mobile users.
Here are some quick solutions if you can’t log in:
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